Agent platform (Part 1): How we help Grab build and run AI agents at scale
Centralizing model routing through an OpenAI-compatible gateway and bundling OTel tracing, pgvector storage, and gRPC failover into a templated FastAPI service reduced agent production-wiring from weeks to hours and enabled platform-level provider switching across 500+ live agents.
Architecture and design guidance from real production scale. The 'framework over platform' decision—template generation preserves team iteration freedom better than a rigid runtime, especially critical in fast-moving AI work—is a transferable judgment call for any org running more than a handful of agents. The unified observability story (one correlated trace across FastAPI, HTTP, and LangChain) is immediately applicable. Fresh post, Part 1 of a series.